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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Access and interpret information on refinishing products
   • Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures
   • Differences between similar products are researched and evaluated
2. Identify customer requirements relating to refinishing products
   • Customer is greeted according to workplace customer service standards
   • Nature of customer enquiry is determined and clarified
   • Information relating to customer product requirement is gathered and confirmed with customer
3. Provide information to customer on refinishing products
   • Refinishing products are evaluated against customer requirements
   • Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment
   • Advice is sought from product specialist as required
4. Access and interpret information on refinishing products
   • Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures
   • Differences between similar products are researched and evaluated
5. Identify customer requirements relating to refinishing products
   • Customer is greeted according to workplace customer service standards
   • Nature of customer enquiry is determined and clarified
   • Information relating to customer product requirement is gathered and confirmed with customer
6. Provide information to customer on refinishing products
   • Refinishing products are evaluated against customer requirements
   • Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment
   • Advice is sought from product specialist as required

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Differences between similar products must include:	brand options product features warranties price.
Information must include:	features of product benefits and limitations of product safety implications of product techniques for applying product.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

access, collate and interpret information relating to five different automotive refinishing products

provide accurate advice on automotive refinishing products to three different customers with different product information requirements.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

refinishing product knowledge, including:

automotive coatings

fillers

anti-rust material

abrasives and buffers

polishes and polishing material

cleaning materials

automotive refinishing techniques, including:

repair of minor dents

treatment of rust

selection and application of fillers

surface preparation, including application of primers

coats and finishing putties

application of top coats and clear coats

buffing

colour matching

mixing procedures for automotive finishes

workplace-specific information, including:

product and merchandise range

service range

workplace procedures specific to automotive refinishing and related products, including procedures for dealing with customers

key requirements specific to automotive refinishing and related products, including automotive industry codes of practice relating to the sale of vehicle finishes and repair products.

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